ACCEM
Custom Multi-Department Backend with Role-Based Access & AI Analytics
Third Sector / Non-profit
|Ongoing — continuous consulting50+
Daily Active Users
15
Regional Offices Connected
5
Department Roles
The Challenge
ACCEM's web platform needed a powerful internal backend where multiple departments — communications, programs, management, and data teams — could work simultaneously with different permission levels. Staff needed to create and publish news, events, and institutional documents, while program managers required data analytics dashboards, conversation evaluation tools, and sentiment analysis capabilities. No off-the-shelf CMS could handle the combination of content management, role-based workflows, and AI-powered analytics that ACCEM's distributed operations demanded.
Our Approach
We built a custom backend application in Next.js, tightly integrated with ACCEM's public web platform. The system features granular role-based access control — editors, department heads, analysts, and admins each see and can do exactly what their role requires. Content teams create and manage news articles, events, and institutional documents through a rich editor. Data teams access analytics dashboards with real-time metrics, conversation evaluation panels for program interactions, and AI-powered sentiment analysis that processes feedback from beneficiaries and stakeholders. The backend connects directly to the PostgreSQL infrastructure, ensuring all data flows are unified and auditable.
Key Deliverables
Tech Stack
Impact
The custom backend unified content management and data analytics into a single platform used daily by 50+ staff across 15 regional offices. Content publishing time dropped from hours to minutes with the streamlined editorial workflow. The sentiment analysis engine processes thousands of beneficiary interactions monthly, giving program managers actionable insights they never had before. Role-based access eliminated unauthorized data exposure while empowering each department to work autonomously within their scope.
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